New Tenant Frequently Asked Questions
The following are brief answers to the most commonly asked questions from New Tenants.
Submit a question you'd like answered in the FAQ.
1. When do I get the keys?
The day your lease starts. A full month’s rent and any other required funds are due at the time you pick up keys.
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2. Can I move things into the garage before my lease starts?
No.
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3. Who do I contact for utilities?
Utility – City |
Name |
Phone |
Website |
Cable – ABQ |
Comcast |
505.344.0690 |
comcast.com |
Cable – RR |
Cableone |
505.892.5114 |
cableone.com |
Electricity – ABQ & RR |
PNM |
505.246.5700 |
pnm.com |
Gas – ABQ & RR |
NM Gas Co |
888-664-2726 |
nmgco.com |
Telephone – ABQ & RR |
Qwest |
800.244.1111 |
qwest.com |
Water – RR |
City of RR |
505.891.5020 |
ci.rio-rancho.nm.us |
Albuquerque trash and water come on the same bill delivered to the property addressed to “current resident”.
Rio Rancho trash is added to your rent
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4. How do I get my mail?
Take your lease to the nearest post office to get your mailbox key.
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5. When is rent due??
Rent is due in our office on the first day of the month – even when the first is over a weekend or on a holiday.
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6.Can I pay rent online?
Yes. Click here to make an online payment. Online payments must be initiated on or before the first day of the month to be “on time”.
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7. How much is the late fee?
10% of monthly rent. Late rent and late fee must be paid with cashier’s check or money order.
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8. Do I need renter’s insurance?
Yes.
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9.Do I get a statement every month?
You will receive an email if you owe more than your monthly rent amount. We do not mail statements.
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10. What happens if my check bounces?
10% of monthly rent. Late rent and late fee must be paid with cashier’s check or money order.
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11. Can my friend move-in with me?
Yes, once or twice per year. You will be notified in writing when we schedule an inspection.
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12. Do I need renter’s insurance?
Anyone who will be living at the house must be on the lease. They must submit an application for evaluation. A new lease must be signed with all tenants names before anyone can move-in. There is a lease change fee.
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